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TracyFredericksburg, VA
Review featured by Mavis Discount Tire
Verified purchase
Customer ServicePunctuality & SpeedStaff
Reviewed Aug. 15, 2024
I am a repeat customer of this NTB location. Each time I have needed service, the location is clean, response from staff super quick, friendly, honest, and I sincerely mean all of the good qualities I mention! I am happy when I can leave an honest positive review praising the service provided, and happy to stand by my positive experience(s) at this NTB location!
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WilliamBirmingham, AL
Verified purchase
Installation & SetupPunctuality & SpeedStaffProcess
Reviewed Aug. 6, 2024
I honestly had a good service with Tire Kingdom. Was travelling through Florida headed back home. The tire pressure light came on and I found this place. They got me in without an appointment on a Saturday, made me feel welcome, educated me on the "TPMS" function, congratulated me for my prompt action in getting off the highway and seeking action, and kept me updated in the whole process. I was treated so well there that I looked up the closest Tire Kingdom where I live, and plan to give them a try when I've the need.
Seth was quick witted and knowledgeable, and Stephen is very informative and excellent at deescalating the situation. His calm demeanor and Barry White radio voice soothes you. He is just so calm and takes all the anger from the stressful situation, packs it up, and sits it to the side. You end up looking at him, looking at the situation, then calming to his level.
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KenFramingham, MA
Customer ServicePricePunctuality & SpeedStaff
Reviewed July 20, 2024
Around 4:30 on a Saturday evening is the worst time to have a flat tire. Not only do most shops close at 5:00, but tires for a Model Y Tesla are hard to find. After calling around 4 or 5 places (none had my tire size) it was suggested by one shop to call Mavis. Called them and they actually had my tire. Even had 4 of them. Told them I was at that point about 15 minutes away (it's now about 4:45) and they said they would wait for me. I pumped up the tire and watched the pressure as I drove there. They were waiting for me as I drove in. Jonathan got the job going and even said they would do a second front tire if I wanted to keep the tread depth the same on both fronts, which I did. He and his team were wonderful. They finished about 20 minutes PAST their closing time. And the price was very reasonable. Definitely recommend them for tire service.
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ShemekaGreensboro, NC
Customer ServiceStaff
Reviewed July 13, 2024
I was around when Mavis Tire on Battleground Ave in Greensboro, NC was in construction. I wondered what this place would be unaware of what business was actually coming. Well, today I was able to experience exactly what this place would be for the community. The staff Del and Taurus were the best in customer service that I’ve experienced at any shop. They understood what I needed, made sure to help me in every way to not only obtain the best service in town but to also make sure that I could afford to have the service completed.
The professionalism and hospitality was above and beyond my expectations. Superb! Our community is very blessed to have Mavis Tire here to service our vehicles. I know that if I need any service done in the future that I can trust and rely on Mavis Tire because they have hired the best associates to take care of their customers! Thank you Del and Taurus for being so helpful and making this experience seamless and well worth every penny spent!
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PDallas, GA
Customer ServiceStaff
Reviewed April 27, 2024
I am writing to express my profound appreciation for the outstanding customer service provided by Mr. Jeff ** and his team at the Mavis Tire & Brakes location in Rockmart, Georgia. My experience at this establishment significantly exceeded my expectations and merits recognition. In August 2023, I purchased new tires for my 2018 Mazda 3 from another Mavis location and soon encountered persistent issues with the vehicle vibrating at speeds above 50 mph. Despite attempts to resolve this at another service provider, the problem worsened, leading me to visit the newly opened Mavis store in Rockmart on April 27, 2024.
Upon explaining the ongoing issues to Mr. **, he promptly initiated a diagnostic process, involving a test drive and a thorough inspection by his mechanics. It was quickly discovered that the tires were improperly balanced due to excessive weights. Under Mr. **'s direction, his team corrected the issue efficiently and demonstrated the adjustments to me, ensuring I understood the resolution. What stood out most was Mr. **'s insistence on waiving the fees for the service, emphasizing customer satisfaction above all. His professionalism, empathy, and dedication to service excellence were evident and greatly appreciated, especially given my initial frustration.
The quality of service and genuine care exhibited by Jeff and his team have firmly established my trust in Mavis Tire & Brakes, Rockmart, as my go-to service provider. This experience starkly contrasts with my recent visit to another service outlet, where the issue was overlooked. Please extend my heartfelt thanks to Jeff Irwin and his team. Their skill, professionalism, and exceptional customer service deserve commendation. I hope that their example will be recognized as a model of outstanding service within your organization.
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JamesWesley Chapel, FL
Verified purchase
Customer ServiceStaff
Reviewed Jan. 17, 2024
I wanted to shout out to Tim and the team at Tuffy Tire and Auto Service in Wesley Chapel Fl. I needed to get a key repair done on my car in advance of a long trip. I was only given 1 day notice and I reached out to Tim to see if he could fit me in. Without hesitating he said yes and made it work. We moved to Wesley Chapel 1 year ago and needed to find an honest and reliable shop to service our 2 cars. We received a referral from someone in our neighborhood and it has worked out great.
Tim and the team always make time for you and come up with the most cost-effective approaches to resolve the issue. His open and honest approach is refreshing and greatly appreciated. To me, TRUST is the most important to me when doing business with someone. Tim knows how to take care of customers and their service needs.
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JasonMurfreesboro, TN
Verified purchase
Reviewed Aug. 14, 2024
I’ve been going to the Murfreesboro location (once NTB) for 20 years or so with random vehicles. I’ve seen numerous techs and managers go in and out of that place. I’ve only been disappointed once. Apparently only one shop will touch a Subaru, so I take my Subie elsewhere. All the other cars, including my “classics” come here for tires, service, and repairs I’m unable to do myself. There were a few times they let me pick my tires in the storage area, check tire dates, and safely let me check the underside of my used purchases (never could go underneath but got close enough to satisfy some concerns). As an avid car guy, I appreciate these courtesies. If I could recommend a service: proper headlight adjustment as part of a service package or separate service.
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NickSunrise, FL
Verified purchase
Punctuality & SpeedStaff
Reviewed Aug. 13, 2024
WHAT A SHOP!!! On Sunday I was lucky enough to get to the Mavis garage in Sunrise before my tire went flat. What an awesome store!!! I was able to drop the vehicle off, and get to work, at Amerant Bank Arena in time for my shift. The second part of the story is the car was ready when I got out of work. The three things that popped to me about that location were... Friendly staff, clean surroundings and excellent work! I just wish they were closer to where I lived.... They may be shortly though... There's a Tire Kingdom across Federal Highway, right by my neighborhood!!
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JohnIrvington, NY
Verified purchase
Reviewed Aug. 13, 2024
I had a good experience. The manager let me know what was going on and he said he gave me a better tire for the same price. I had a 900 am appointment time and they took my car in the bay around 915 .It was a good experience.
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MertBinghamton, NY
Verified purchase
Price
Reviewed Aug. 9, 2024
From getting into getting your car back, everything is seamless. They communicate every step and try to get you out of there as soon as possible and charge you as little as they can. They have good mechanics. I was satisfied with the service I got from there in all my visits.
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BrysonDurham, NC
Verified purchase
Customer ServicePriceStaff
Reviewed Aug. 7, 2024
The customer service was very good - which seems to be less common nowadays. The price was competitive, and the staff were friendly and professional. I will be continuing to go here for oil changes as well as other service on my vehicle. Overall, my experience was very pleasant, and I appreciate the service and professionalism provided
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